Legal
Terms and conditions
These terms apply to the Perse services that help homes and businesses save money and carbon.
Last updated: May 8, 2026.
On this page1. General2. Using the Services3. Provision of Services4. Switching services5. Flexibility Service Schemes6. ConsentWallet7. Charges8. Intellectual property rights9. Data protection10. Termination11. Limitation on Liability12. Force majeure13. No waiver14. Severability15. Third Party Rights16. Transfer of rights and obligations17. Complaints18. Entire Agreement19. Governing Law and Jurisdiction
1. General
1.1These Terms and Conditions apply to any of our services which may help homes and businesses save money and carbon in relation to their premises in Britain (the “Service”), and/ or any asset connected to the grid, such as renewable generation assets, batteries and/ or EV chargepoints. By entering any Service(s), you agree to be bound by the following Terms and Conditions.
1.2The Service is run by Perse Technology Ltd, a company registered in England and Wales with registered number 12447140 and registered office 4 - 6 Greatorex Street, London, E1 5NF (“Perse”, “Labrador”, “We”, “Us”).
1.3The Service may be provided by us direct to you or in conjunction with or otherwise via one of our partners or an Intermediary that you have chosen to work with. An Intermediary is another entity that is providing you with services related to your building and/ or assets connected to the grid and is who you wish to share data with, obtained at your request and on your behalf by Perse.
1.4The Service is offered via this (“website”) and/ or other domains shared with you (“the Site”), which may be third party domains of a partner or your chosen Intermediary.
1.5We reserve the right to cancel or amend the Service and/or these Terms without prior notice. Any changes will be posted on our website.
2. Using the Services
2.1In order to use any of the Services, you may need to register with Us via the Site. Perse may, in our sole discretion, refuse to register anyone as a Customer or provide the Service after registration.
2.2In order to be eligible to register to use the Services, you must:
2.2.1be a person or business that is resident in the UK;
2.2.2be aged eighteen years or over; and
2.2.3be able to provide Perse with all such relevant and accurate information as we may require, which may include consent to process your data, in order to provide the Services to you.
2.3You must only use our Services that contain meter level energy consumption data if you are the energy consumer or energy bill payer or have the explicit consent from them to do so. We reserve the right to only recognise energy consumer consent.
2.4Where we ask you to confirm a different role that you may have in relation to the meter, such as to access aggregated consumption data, you must provide accurate information at all times and notify us immediately of any change.
3. Provision of Services
3.1Our Services intend to help you better understand the gas and electricity usage of your building(s) and/ or assets connected to the gas and/ or electricity grids, such as solar PV and batteries, and steps you could take to optimise them. This includes:
•Comparison and switching of energy tariffs and energy contracts (including import and export, pass through costs and capacity);
•Cost savings;
•Energy efficiency recommendations;
•Carbon reporting and carbon reduction pathways;
•Carbon savings;
•Energy flexibility options and participation in schemes such as DFS, DNO flex, capacity markets, battery trading, peak shaving and arbitrage;
•Assessing current or new measures including solar PV, battery, electric vehicle chargepoints, insulation, heatpump, boilers, lighting and/ or HVAC, with ROI modelling (including assessing grid capacity);
•Bill forecast and validation;
•Energy as a service models, managing asset(s) behidn the meter based on the price, grid and/ or carbon;
•Consent management; and
•Provision of data in relation to one or more of the above purposes.
3.2By using any of our Services, you are agreeing to the above purposes.
3.3The Services that we provide to help you with these purposes include:
•Our Labrador comparison and switching service: https://www.thelabrador.co.uk/
•The Compare the Market comparison and switching service: https://www.comparethemarket.com/energy/
•Our demand flexibility service: https://flexibility.perse.io/landing
•Our low carbon recommendations service: https://perseenergyhelp.perse.io/home
•Our ConsentWallet to receive and download your energy data: https://opendata.energy/landing
•Our Appstore for address to meter matching, carbon reporting services and more: https://apps.perse.io/perse/home
•Our APIs: https://apidocs.perse.io/
•And any other URLs we may promote.
3.4We may also provide Services, such as data services and/ or whitelabel products, to third parties who may offer you similar services to the above.
3.5The accuracy of our information and recommendations depends on you providing us with correct address information and editing any information that is not correct. If you need to correct anything and are unable to do so yourself, please contact us at contact@perse.energy or via a partner or your Intermediary.
The information that we retrieve from industry sources, based on your address, is the same information that your energy suppliers use to bill you on. This is not data that Perse has created nor estimated - we rely on the industry data as being accurate. Our Service also assumes that your energy usage will continue to the same levels as it has in the last 12 months unless our estimate is recommending installation of measures such as insulation, in which case we will specify expected changes. But those changes will be based on your energy usage being the same if those measures were not implemented. If you believe your usage will change, this will likely affect the accuracy of our Services. If you are unable to edit your usage via the Site yourself, please contact us at contact@perse.energy or via a partner if you think this applies to you.
3.6Whilst we strive our best to provide accurate and personalised information to help you make informed decisions, we cannot guarantee outcomes. If you decide to act upon any of the information provided to you via our Services, this is done at your sole risk and responsibility.
4. Switching services
4.1For our domestic service, separate to the service we provide with Compare the Market, we partner with Free Price Compare.com which is a trading name of RBH LONDON LTD (company number 08687442) whose registered office is at 113 Romford Road, London, E15 4LY.
4.2For any domestic switch you submit via our service, you have 14 days cooling off period. This is the case even if the switch has gone live with your new Supplier. If you change your mind and wish to cancel the switch, you need to contact your new supplier and cancel this direct with them.
5. Flexibility Service Schemes
5.1Flexibility Service Schemes (“Flex” or “Flexes”) are those which may pay you money to turn up or down your energy consumption at certain times of the day. These times are known as Flexibility Service Scheme Events (“Events”).
To be eligible for this part of our Services, you need to:
5.1.1have a smart meter or if you’re a larger business, an advanced half hourly meter, and give us consent to access your half hourly data;
5.1.2give us permission to share this data with the Flex Provider (this may be the National Energy System Operator (NESO), a District Network Operator (DNO), an energy supplier or any other entity that may be communicated to you when inviting you to opt-in to participate in an Event, in order that they can reconcile any flexibility provided and monies due;
5.1.3agree for us to also share your data with any third parties who we may require to deliver the Service, for the purposes of providing the Service, which may include partners;
5.1.4not be registered with another Flex Provider that you have signed up to after joining our Service; and
5.1.5successfully change your energy consumption as required by the Flex Provider in the Event, as we, or our partner, will communicate with you.
5.2Perse acts as the provider of the Flex Services and you participate directly with us in relation to such services, even if you were introduced by another entity.
5.3As part of this Service, you authorise Perse to:
5.3.1access and process meter and energy data;
5.3.2register assets and meter points;
5.3.3submit bids;
5.3.4communicate with Flex Providers;
5.3.5participate in Flex Services on your behalf;
5.3.6process and share data required for Flex Services.
5.4The date, timing and frequency of any Flex Event is in the sole discretion of the Flex Provider. Eligibility for payment is also in the sole discretion of the Flex Provider.
5.5We will endeavour to give you notice of any Flex Event and to register you to participate but we do not guarantee the same. We also endeavour to provide the Flex Provider with accurate forecasts to optimise the chance of having bids accepted, but we cannot guarantee accuracy nor what the Flex Provider will accept.
5.6We will communicate to you the amount of energy usage that we believe you have saved or used, as applicable, during any Flex Event and the monies that we believe you will be due. However, we rely on the accuracy of industry data and the Flex Provider’s decision on amounts to be paid and the timing of payments.
5.7You are solely responsible for your energy consumption, behaviour and delivery of any flexibility response during a Flex Event. Perse has no control over your behaviour, energy consumption or performance outcomes. Any forecasts, analytics, estimates, recommendations or projections provided by Perse are indicative only, provided on a reasonable endeavours basis and in accordance with good industry practice only.
5.8You shall provide all information and assistance reasonably required for settlement, validation, audit or dispute resolution purposes relating to Flex Services.
5.9Perse makes no representation, warranty or guarantee as to:
5.9.1participation success;
5.9.2acceptance of bids;
5.9.3event frequency;
5.9.4earnings or payments;
5.9.5delivery outcomes; or
5.9.6future savings or revenues.
5.10Perse does not owe any duty of care in relation to forecasts, analytics, bid recommendations or estimated revenues, which are provided for information purposes only.
5.11You acknowledge that you do not rely on Perse for investment, commercial or energy trading decisions and retain full discretion regarding participation in Flex Services.
5.12The timing and method of any payments, once monies are received from the Flex Provider, shall be at our discretion. However, we intend to provide you with the option to choose to draw down funds once minimum levels are reached, from your customer account.
5.13Payments to you are strictly conditional upon:
5.13.1Perse receiving payment from the relevant Flex Provider;
5.13.2successful validation of delivery;
5.13.3absence of clawbacks, penalties or adjustments; and
5.13.4Perse determining, in its reasonable discretion, that the applicable scheme requirements have been satisfied.
5.14You shall indemnify and keep indemnified Perse against any losses, liabilities, claims, penalties, costs or charges arising from:
5.14.1failure to deliver flexibility;
5.14.2inaccurate or incomplete data;
5.14.3failure to obtain or maintain required permissions or consents;
5.14.4breach of applicable Flexibility Service Scheme rules;
5.14.5unlawful data access or use; or
5.14.6any act or omission by you.
5.15You warrant that all data provided to Perse is accurate, complete and not misleading and shall promptly notify Perse of any material changes. You shall not artificially inflate, reduce or distort energy consumption or generation patterns for the purpose of affecting baseline calculations, settlement outcomes or payments. You shall not displace energy consumption or generation between meters or assets in a manner intended to affect flexibility outcomes.
5.16You also warrant that your assets are not registered with another flexibility provider or scheme where this would breach applicable rules.
5.17Our terms are also intended to incorporate the terms of the ENAs Standard Agreement for Flexibility Services as if they were written herein in full. Please ensure you are familiar with the same: https://www.energynetworks.org/publications/standard-agreement-for-flexibility-services-ver-3.0
5.18Our terms are also intended to incorporate the NESO’s Demand Flexibility Service Service Terms also as if they were written herein in full. Please also ensure you are familiar with the same: https://www.neso.energy/document/348106/download
5.19Perse may modify, suspend or terminate Flex Services where required to comply with changes to Flexibility Service Scheme rules, industry requirements or applicable laws.
5.20You shall comply with all applicable Flexibility Service Scheme rules, instructions and requirements as notified by Perse from time to time.
6. ConsentWallet
6.1This Service is provided via a contract between us and you, even if you heard about the Service from a third party.
6.2By creating an Account, you are authorising us to retrieve your energy information including meter details, supplier details and energy Consumption.
6.4Where you are the energy bill payer and not the energy consumer for commercial meter, it is a mandatory condition of Service that you inform us if there is a sole trader tenant or a tenant for which the energy consumption could reasonably be thought to be confidential in nature.
6.5Where we ask you to record a different role, you agree to provide us with information that is accurate and not misleading at all times.
6.6If you wish to change your data retrieval permissions, please manage this in your ConsentWallet. We rely on you to ensure that your permissions always reflect your intention and remain up to date.
6.7Where you provide us with consent for a meter that records energy consumption in half hourly intervals, you are authorising us to retrieve energy data that includes half hourly energy consumption.
6.8How you use your data, after we have retrieved it in accordance with your instructions and permitted purposes, is your sole responsibility.
6.9We may share details of your Permissions, including any Letters of Authority, with relevant third parties in order to prove compliance with these Terms, our data privacy policy and any relevant terms that may apply in our contracts with relevant industry data providers.
7. Charges
7.1Many of our Services are provided free of charge. However, if there is a charge, this will be clearly communicated to you. We reserve the right to charge for Services that are currently free, in the future. However, again this will be communicated to you with the opportunity to discontinue with the Service, if you decide to do so.
7.2When a Service is provided for free, we may receive payment from a third party. For example, with our switching service, if you decide to switch to a new energy tariff via one of our Services, we will receive a commission from the relevant energy supplier. If we recommend solar panels as being suitable for your property and you accept that recommendation, we may receive a commission from the solar panel installer or financier. In the event we receive a payment for the recommendation of a product or service, we will still ensure it is genuinely appropriate to your needs.
We may also receive payments from other partners that we work with, such as if we are working with your energy supplier or bank.
7.3With our Flex Service, we will charge a transaction fee that will be deducted from any payment to you. There is no charge unless you are eligible for a payment. Our transaction fee will be communicated to you by us or by our partner, who may be coordinating this service with you. We may also share that transaction fee with a partner, if applicable.
8. Intellectual property rights
8.1We are the owner or the licensee of all intellectual property rights in our Websites and the Services. No right to use any of our intellectual property is granted save as strictly necessary to use the Services.
9. Data protection
9.1You acknowledge and agree that your details may be shared with any partner who has introduced you to our Service and/ or any Intermediary or other individual or entity that you request we share your data with. Personal data will be processed by and on your behalf in accordance with our Privacy Policy: https://perse.io/privacy-policy. You should also check the partner’s and/ or Intermediary’s privacy policy as well.
9.2You grant us permission to investigate your energy supply details on the relevant industry and third party databases in order to provide relevant information. This includes, where available, your energy usage history for up to 3 years. It may also include commercial half hourly energy consumption and half hourly energy generation. Those industry and third party databases include:
The Retail Energy Code Company incorporated and registered in England and Wales with the company number 10989875 whose registered office is at 27 Old Gloucester Street, London, England, WC1N 3AX;
ElectraLink Limited incorporated and registered in England and Wales with the company number 03271981 whose registered office is at Northumberland House, 303 - 306 High Holborn, London, England, WC1V 7JZ;
N3rgy Data Limited incorporated and registered in England and Wales with the company number 11712674 whose registered office is at Prennau House Copse Walk, Pontprennau, Cardiff, Wales, CF23 8XH; with Smart Energy Code Party credentials and Party ID of N3RGY DATA LIMITED; and
Stark Software International Limited incorporated and registered in England and Wales with the company number 02911704 whose registered office is at Sentinel House, 10-12 Massetts Road, Horley, Surrey, RH6 7DE.
9.3You will only request data for a property or asset where you have a permitted connection to it, as we will advise as part of our Service. The data that Perse may obtain and provide may differ according to your connection to the property and/ or asset.
9.4In the event of a commercial meter, you must notify us if the commercial building is occupied by a sole trader or if a generation or EV chargepoint asset is owned by a sole trader. You must also notify us if there is a reasonable prospect that the energy consumption or generation could be confidential to the tenant. We are entitled to rely on you discharging your responsibilities under this clause 9.4 and hold you liable for any risk of breach or potential breach of data protection or the law of confidentiality should you fail to do so. Perse also reserves the right to treat non personal data as if it was personal data, in order to comply with certain data licences.
10. Termination
10.1Without prejudice to the foregoing and any other rights and remedies that we may have, we shall be entitled to terminate or suspend the Services.
10.2You hereby agree to indemnify, keep indemnified, defend and hold us and our parent companies, subsidiaries, affiliates and each of their respective officers, directors, employees, owners, agents, suppliers, contractors, partners, information providers, licensors and partners harmless from and against any and all claims, damages, liability, demands, losses, costs and expenses (including legal fees) (whether or not foreseeable or avoidable) incurred or suffered by any of such parties and any claims or legal proceedings which are brought or threatened arising out of or in connection with any use by or conduct of you in relation to any of the Services, any transactions, dealings or arrangements made with any third party as a result of using the Services or any breach of any of the provisions of these Terms or of any law or the rights of any third party.
11. Limitation on Liability
11.1We will exercise all reasonable skill and care in providing the Services. However, the performance of the Services by us is dependent upon third parties (including, without limitation, industry providers of gas and electricity data) and we are not able to guarantee or accept any responsibility for any failure or delay caused by such third parties or for any inaccurate, incomplete or unreliable information provided to you by such parties via our Services.
11.2We shall use our reasonable endeavours to ensure that all pricing information provided by us to you as part of the Services is accurate, current and reliable in all material respects. However, save in respect of the foregoing, we do not warrant accuracy and we exclude all liability in respect of the accuracy, completeness, fitness for purposes or legality of any information accessed as a result of your use of the Services or the Site or otherwise communicated by us to you.
11.3Except as expressly provided in these Terms, the Services and the Site are provided on an “as is” basis without representation or warranty of any kind and to the fullest extent permissible pursuant to applicable law we disclaim all other conditions, representations, statements and warranties, either express or implied (whether by common law, custom, statute or otherwise).
11.4You acknowledge and agree that we shall not be liable for:
•any indirect loss, claim or damage, or any punitive, special, incidental or consequential damages of any kind;
•any loss of profit or savings;
•loss or corruption of data or information;
•loss of contracts, business or opportunity;
•damage to goodwill or reputation(s); in each case whether direct or indirect and in each case whether based in contract, tort (including without limitation negligence), strict liability, or otherwise, arising out of or in connection with these Terms, the Services, the Site and/or any use thereof, in each case even if Perse has been forewarned or is aware of the possibility of such loss or damage.
11.5We do not exclude or limit our liability (if any) in any way:
•for death or personal injury caused by our negligence;
•for fraud or fraudulent misrepresentation; or
•for any matter from which it is unlawful to exclude, or attempt to exclude, our liability.
12. Force majeure
12.1We shall have no liability to you if we are prevented from or delayed in performing any of our obligations in relation to the provision of any of the Services, or from carrying on our business, by acts, events, omissions or accidents beyond our reasonable control, including (without limitation) strikes, lock-outs or other industrial disputes (whether involving the workforce of Perse or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors, and we shall be entitled to a reasonable extension of the time for performing such obligations in the event of any such occurrence.
13. No waiver
13.1Any failure or delay by us to enforce any of our rights under these Terms is not to be taken as or deemed to be a waiver of that or any other right unless we acknowledge and agree to such a waiver in writing.
14. Severability
14.1If any clause or part of a clause of these Terms is, or becomes, invalid, illegal or unenforceable, then that clause or part of a clause shall be deemed to be deleted from these Terms. Any such deemed deletion shall not affect the validity, legality or enforceability of the remainder of these Terms.
15. Third Party Rights
15.1The Retail Energy Code Company (RECCo) shall have the right to audit data protection compliance, that data is being used in accordance with the Permitted Purposes and that data it not being transferred outside of the UK (unless in compliance with the Retail Energy Code), with respect to any data that Perse obtains and provides to a Customer, (in accordance with the Contract (Rights of Third Parties) Act 1999).
15.2Except as expressly provided, the provisions of these Terms are personal to you and are not intended to confer any rights of enforcement on any other third party. The Contracts (Rights of Third Parties) Act 1999 shall not apply to this Contract or to any of its provisions, other than clause 14.1.
16. Transfer of rights and obligations
16.1These Terms are binding on you and us and on each parties’ respective successors and assigns.
16.2You may not transfer, assign, charge or otherwise dispose of these Terms, or any of your rights or obligations arising under them, without our prior written consent.
16.3We may at any time transfer, assign, charge, sub-contract or otherwise dispose of these Terms, or any of its rights or obligations arising under Them. Should we make any changes, your continued usage of the Service(s) will be deemed acceptance to those changes.
17. Complaints
17.1We aim to provide you with excellent service at all times and we are committed to continuous improvement. Please contact us at contact@perse.energy if you need help or have recommendations.
17.2In relation to our business comparison and switching service, we are also registered with the Energy Ombudsman. You can also raise a complaint here: https://www.energyombudsman.org/raise-dispute/perse
18. Entire Agreement
18.1The warranties, exclusions and other express provisions of these Terms and our Privacy Policy set out the full extent of our obligations and liabilities concerning the subject matter and supersede any previous agreements between the parties relating thereto.
19. Governing Law and Jurisdiction
19.1These Terms are governed by the laws of England and Wales and the parties agree to submit to the non-exclusive jurisdiction of the English Courts.
Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Perse Technology Ltd 4 - 6 Greatorex Street, London, E1 5NF Email: info@perse.io
Questions about this policy? Email info@perse.io.